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Our mother age 95 resides in a SNF since Feb 2020 because she requires skilled nursing care. She barely moves around in her wheelchair and mostly sleeps seldom watching TV. There are two residents to a small bedroom which has an attached half bathroom. Our mother is in the bed closest to the bathroom while the roommate (age 90) has the window side of the room. They are only separated by a bed curtain. Our mother has complained that her roommate deliberately refuses to close the bathroom door forcing our mother to smell those moments.



During my visits, the roommate is always hidden behind the bed curtain watching her TV and I respect her privacy. Many times our mother is sleeping in her chair and rarely has her TV on - claims no interest.



However, recently both my sister and I observed disturbing behavior in our mother's roommate and are wondering how to address this problem? When speaking to our mother - behind the curtain she turns her TV volume so loud we can barely talk. Or if I turn on my mother's TV she blasts her volume louder. My sister visited yesterday and said our mother was sitting with her hands over her ears because of the roommates loud TV. My sister politely asked the roommate to lower the volume where upon woman stood up and did so but smirked at my sister. She appears to be deliberately doing this behavior to upset our mother. I'm guessing there are conflicts going that we don't know about besides the bathroom business.



This is the first I knew that the roommate was ambulatory as I've never seen her standing or outside the room - she is always hidden behind the bed curtain. I was shocked to hear she can stand and walk about. Our mother is very disabled and needs assistance in the bathroom.



Now we are concerned about what is going on when we are not there. The aides and nursing staff are very busy and there is minimal staff to even notice these issues. We do not want to complain and risk the staff moving our mother to different room farther away from the nurse station. Our mother was in this room first before this current roommate (previous roommate passed). I regret not moving her to the window side away from the bathroom when that was an option.



I have never seen her roommate with any visitors - which may be due to different visit days/times. Maybe she resents our visits and attention given to our mother. Someone mentioned the roommate lost her two children years ago and her only family is a granddaughter and niece. She has lots of pictures displayed.



So any suggestions how do we deal with this aware, cognitive, high-functioning roommate who is displaying spiteful behavior?

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#1 Don't attribute the roommate's behaviour to spite - a) because it's bad strategy and b) because you don't know her. Turning the volume of her tv up is one way for her not to hear your private conversation, for example; and what's the difference between a smile and a smirk? If she'd meant to be unpleasant she could have gone for an indignant glare instead (and refused, of course).

#2 It is obviously more sensible for the person who is able to get to the bathroom independently to be closer to it [especially if she is able to walk, but not to shut a door behind herself apparently]. Who's in charge of bed allocation? I can't see anything against approaching that person with an offer to switch around to make access to the bathroom easier for the roommate.

How long since the new roommate moved in?
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Geaton777 Apr 2022
Countrymouse, I so agree that the first assumption should not be that's it is motivated by evil. Every day on this forum it shocks me when seasoned caregivers project unprovable motives to the behaviors of dementia patients.
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Report the roommate's behavior to the Director of Nursing and request that she be transferred to another room. You may want to mention that your mother has been a long-time resident of that room and moving her would be traumatic to her. If that gets you nowhere, talk to the Administrator of the facility. You may want to mention that you'd "hate to get the state involved" (your state's ombudsman)...That usually gets them moving.

Keep documentation of your requests, (who you talked to, date, time, etc.) and dates & times of the incidents. Also, you may want to put your requests in writing to start a paper trail.

My guess is that the roommate is trying for a private room and has probably been transferred multiple times.
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Sarah3 Apr 2022
Do you really believe a 90 year old having the volume of the tv turned up is something “the state” would be concerned about? She’s 90. She has the volume of the turned up bc most likely at her advanced age has some hearing loss and has trouble hearing when others are talking in the room. Staff hears this all the time from patients, two people living in unnaturally close quarters is going to have challenges- rather than running to get “the state involved” I hope common sense will prevail w options such as requesting head/ ear phones for watching tv, if it’s possible the op could sometimes take her mom out for short visits, a change of scenery even if it’s to sit outside in the sun and have a snack would be good for her to get out a bit
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I know if you keep asking to turn the TV down, she will continue to do it to annoy. The older they get, they turn into children. Probably jealous, so makes the visit quite annoying.

So what I would try, is to get her on your side before asking for a room change. How about bringing in some yummy food you could share with her? I'd check with staff first, in case she has diatary restrictions i.e. diabetic, or chewing/swallowing issues. You can always bring in a diet soda or something a diabetic could have.
Id make a big deal about chatting to her too. Glad to see you! And mean it. How are you fine ladies today? Beautiful spring day. Wow you have a lot of pictures. Who are they? Great looking family. I can see where they get their good looks from, and so on. Who is that in the picture? It may work. You might make a friend. Bring in a magazine or something. A spring card from dollar tree, or some spring plastic flowers, or real ones for her side of the toom, as well as mom's side. A couple of bucks from dollar tree etc. Little things. Find out what she likes.
Id say I'd like to get to know you, since you are the roommate of my mom. No point in being over there by yourself. Might as well all chat and have a nice visit if your up to it. Introduce yourself. Maybe take them both outside on the patio, on a nice day. She might love that. Staff rarely has the time to do that, and they can't be out there alone. Maybe have a lunch with both of them. Or as they eat, you sit and chat.

My sister used to talk to my dad's roommate, and then I did too. My dad said very little by that time, but would listen, and nod. We would bring in food, when my dad could eat it. Or a small choc or strawberry shake on occasion. Both of their eyes lit up like a Christmas tree! The room mate looked forward to our visits. He was very aware. Told me all about his life. He had an occasional visitor, but they only stayed a few minutes, drop of his sidas then leave. He was allowed to have a little refrigerator so kept Sam's club dr pepper sodas in there. That was his guilty little pleasure. I would chat to him too every time I was there. It made the visits sooo much nicer, bc sometimes my dad was asleep, and it beat staring at my phone. And less awkward. And usually a nurse or cna would pop in and chat for a min or 2. I'd always act like I was very glad to see him too. He was a very nice man. He was younger than most of the residents. They really enjoyed the food and trinkets I brought in. Little decorations for the season.

It might make all the difference, and they might become friends, or tolerate each other better. Since the roommate is very alert, I would do my best to include her. I bet she is very lonely. That's why she's turning the TV up. Doesn't want to hear your visit. Jealous.

A tolerable roommate is better than one who makes life miserable. If she leaves the room, tell your mom what you are befriending her too. Maybe they will learn to enjoy each other's company. I bet it will work.
I would bring things in for my dad to decorate his shelf above the bed. I bet she would enjoy that too. Always got cards and dollar tree stuff, or little things from the pharmacy, so if it's taken, it's no big deal. Most people like little surprises, and I think you'll make a friend! And she'll look out for your mom too. And since she is cognizant, she can keep a better eye out for the wandering residents, and your mom. I bet it will work, good luck.
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Can you not wheel your Mom to the Common Area. You may be disturbing her roommate by sitting there talking to Mom. It would me if I was trying to concentrate on a show or reading a book.

There has to be compromise when you share a room. When DHs Aunt was in the NH her roommate complained about the loudness of Aunts TV, Aunt was hard of hearing. We got Aunt earphones which at the time plugged into the TV.
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LongShot56 Apr 2022
We typically wheel our mother somewhere when we make a visit. I wish she was able to wheel herself out of the room like before the Covid lock down. Now she seems mentally and physically unable to even go out into the hall way.

The roommate is being petty when I make a short visit to pickup / drop off laundry. Yes - this is certainly about compromise under these circumstances.
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I am going to attempt some surprise visits and see what is going on before I report to the staff. This TV issue was again observed when my sister made a surprise visit (she lives over 2 hrs away) and witnessed what I saw too. The roommate is far more mentally and physically able then our mother who is completely wheelchair bound. This is recent deliberate spite behavior and I agree she is trying to drive (move) our mother from the room. This roommate is not hearing impaired - she is playing games. I've never seen her outside of the room although she can independently walk.

We do typically wheel our mother out to the front lobby and outside during warm weather. However, sometimes she refuses as she complains of being too tired. We are very polite and never impose on the roommate. So I think our mother and her have had words when no one is around. I've never seen them speak to each other during any of my visits.

During Covid no one was allowed to leave their rooms and this problem may have erupted during this lock down period that lasted for months. Sadly our mother no longer seems able to wheel herself out of the room. Again, mentally and physically unable to go that short distance. I will ask the staff if sometimes they can remove her to a quiet window area outside of her room.

In addition, to add to this complex situation a younger male resident (maybe age 40's?) with Down's syndrome was admitted to the same floor a few months ago. He is wheel chair bound but goes up and down the hallway and parks himself in the large sun room across from the nurse station. This is the ideal location for the staff to keep an eye on him. I've witnessed him trying to spit at people when he is having a bad behavior event. I was on the receiving end trying to walk past him one time in the hall and I avoid him now. If he blocks a door way to a resident's room everyone starts yelling to move him away. The residents want nothing to do with him and do not want to him near them. When he is parked in the sun room they will not go inside - and I cannot blame them. I'm sorry if my comments here are offending anyone but these are my observations.

So he appears to reside in the last room at the end of my mother's hall way. The other weekend it appears the staff did not allow him out of his room and he was screaming and yelling a major temper tantrum - nonstop - you could hear him clear down the long hallway. Maybe the weekend staff was attempting to allow the other residents access to the sun room that day. At my next visit, he was back in the sun room alone again while the able residents were hanging out in the dining room far away from him.

So I am deeply concerned that if the staff moved my mother it might be to a room closer to him. Her current room location is the farther way and ideally nearest the nurse station. This room location is best for her to be monitored the other residents are able to wheel or walk outside their rooms while our mother is unable. I would be very concerned staff would forget her as I don't think she is mentally capable of using the call buzzer anymore.
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Sarah3 Apr 2022
You have a lot of concerns about other residents, I understand she’s your mom and you want to shield her from noise and interactions etc, however the reality is this is a snf where residents have little to no privacy, and the patients are there for a reason, if they were high functioning healthy adults they wouldn’t be there. Have you considered having your mother live either with you or another relative? It seems like her being in a facility will be one concern after another- if it’s not this roommate wanting privacy ( you described her use of the privacy curtain as “hiding”, which makes it sound like she’s doing something wrong when it’s a matter of her wanting some semblance however small of privacy. The tv volume and now this other resident down the hall. I had a relative in a snf only very short term and it was the same type of issues, realistically those facilities are what they are- many patients, overworked staff sometimes understaffed, two or most patients to a room. It was difficult for me to see him there for the short time he was there, he had a roommate same thing, a privacy curtain, tv etc so while I didn’t like it I understood that’s what it is- can’t change what it is, if a roommate is outright abusive is different but I’m sorry to tell you that issues of tv volume or a roommate remembering to always close the bathroom door are common everyday issues that unfortunately go along w it.

If you can’t bring her to live w yourself or a relative then take her to sit outside in the sun, or in the day room- if she objects she’s choosing to remain in her room
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There is only one answer and it’s to tell the staff if not it’s going to continue you could have a quiet word with the staff voicing your concerns I am sure they will be willing to help and solve the problem
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When my mom was in Nursing Home we tried to include roommate somehow. She probably doesn’t have many visitors and maybe feels bad behavior will get some attention to her. Example: We would bring my mom something in and bring extra for roommate maybe she will be alittle nicer. Be careful of food allergies though. Diffidently yes letting Nursing Home know the need for roommate to be transferred and try to have more surprise visits. Document everything. Hope this helps. Oh make sure there are no signs of physical abuse from roommate. If mom can get some Physical Therapy to keep her legs strong so she can get out of room more. God Bless y’all and hope this was helpful. I will be praying for you all.
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LongShot56 Apr 2022
Thank you - we are not allowed to share treats / food because of allergies or diet restrictions. I think this situation will calm down and pass. Our mother is very disabled and can barely stand although she does get some physical therapy. She is very weak in her arms as well and no longer wheels herself around. She is unable to participate in the exercise room with the other residents because she is high fall risk. Her roommate is able and that is good so she can participate outside their room in those activities.
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Unless you’ve consulted with this patients doctor the reality is you don’t know what her mental, cognitive or even physical health issues are, frankly it’s not your concern or area of expertise. Her doctor knows, which of course is not your concern. Focus on common sense solutions such as requesting if they can provide ear phones for the tv, taking your mom out of her room when visiting it’s good for her to have a change of scenery - if she’s difficult and objects you can either insist and take her anyway or let her remain in her room. If it’s as bad as you say I would think she’d be relieved to get out a bit w you when visiting
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Could Mom or you and sister pay extra for a private room and bathroom?
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Llamalover47 Apr 2022
Becky: Great question.
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First - let me THANK everyone who replied and helped me with your own experience and insight for possible causes. Looking back, I totally agree as many of you described this is the reality of these SNF with residents sharing a room/bathroom without privacy. It is sadly their circumstances and the staff is trying to do their best job too.

I sincerely wanted to approach this rationally and acknowledge that there are always other reasons that I was not aware of. Regrettably, I believe I identified the cause or what triggered this recent conflict. My mother's younger brother (age 85) made a recent visit unknown to me - which is fine. However, he should have removed my mother from their resident room to another appropriate private area for visiting. Instead he stayed and sat in their room for a lengthy time period which is totally unacceptable. In the past, I knew he visited and sat in the front lobby - so it NEVER occurred to me he would visit in their room. (I'm banging my head in frustration when I found this out.) I realize he has difficulties walking with a cane, etc. but he could have asked to move his sister outside the resident room for a private visit. I told him to never do that again - NEVER. He must arrange to meet his sister outside the resident room and he can always ask for assistance to wheel her somewhere else.

I politely asked the charge nurse today - to be aware when he visits to PLEASE locate him to an appropriate visit area. I will apologize to the roommate for this inconsiderate behavior of my family member - hopefully, it will calm the situation. I'm very grateful for your input to help me think what may have been the trigger......
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